We cannot look to future development without having a responsibility and respect strategy of our own organization and the context in which we operate.
For this reason, the group, with the involvement of its ownership, management and employees, has formalized a system of good practices for regulating relations with customers, partners, suppliers and internal staff.
Competence
We believe that the ability to combine knowledge and skills is not only an essential tool for fulfilling our mission but also a goal that can enhance merit and make the individual’s competence become an asset for the entire organisation.
We ask our employees to use a problem-solving approach with customers and stakeholders, finding, if necessary, solutions outside the box, the result of intuition and creativity, without losing sight of the concreteness derived from experience. We stimulate the constant updating of knowledge and promote exchange and sharing because we can multiply its value.
We consider the enhancement of merit a powerful tool for motivation, drive towards development and organisational well-being and encourage the pursuit of excellence in organisational behaviours and processes.
Belonging
We believe that the ability to combine knowledge and skills is not only an essential tool for fulfilling our mission but also a goal that can enhance merit and make the individual’s competence become an asset for the entire organisation.
We ask our employees to use a problem-solving approach with customers and stakeholders, finding, if necessary, solutions outside the box, the result of intuition and creativity, without losing sight of the concreteness derived from experience. We stimulate the constant updating of knowledge and promote exchange and sharing because we can multiply its value.
We consider the enhancement of merit a powerful tool for motivation, drive towards development and organisational well-being and encourage the pursuit of excellence in organisational behaviours and processes.
Responsability
We aspire to grow, believing that only through development is it possible to pursue the stable and lasting prosperity of the people and organisations we interact with.
We take the utmost care in what we do to meet defined standards in terms of quality, effectiveness and efficiency, taking care that the obtained results generate more value than what is required to achieve them.
We are personally accountable for our actions, acting proactively to ensure that things run smoothly.
Balance
We act with integrity and a sense of duty, operating in a transparent, traceable and ethically unambiguous manner.
We consider our reputation as the most precious asset to be safeguarded, aware that we are part of a social and economic system that produces well-being for all if properly supported.
We have respect and esteem for customers and other stakeholders, and are fair in our dealings, appropriate in our behaviour, tolerant in our interpretations, and committed to clarifying misunderstandings in the most expedient and appropriate ways.